I am one of the office managers and I am responsible for looking after and dealing with all clients, irrespective of size. I am AAT qualified, but I have been in the accountancy profession for over 30 years and therefore have a wealth of experience. Whenever communicating with clients, I always remember they are not (usually) fellow accountants and I, therefore, avoid any use of jargon and endeavour to explain matters as simply as possible and in layman’s terms. In addition to matters which client’s raise directly, they rely on my unprompted, timely advice as part of our overall service, where that advice is pertinent to their business or tax affairs.
I am happily married and have two grown up daughters, I enjoy watching any form of sport including watching my youngest playing football.